Cashier/Customer Service

As a Sunterra Market Customer Service Cashier, you will hold a lasting impression for our customer’s shopping experience by performing all customer service functions according to established procedures. Your role will include assisting customers during the checkout process, performing all cash register functions, bagging groceries, and following all cleaning/sanitization procedures. Additionally, you will work to maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing legendary customer service to customers and team members.
Duties and Responsibilities: Ensure effective and proper procedures for customer check out, handling of tenders, and use of PLUs
Bag groceries
Memorize popular product codes (produce)

Answers market telephone calls
Process online grocery order invoices
Assist customers with pick-up orders
Knowledge of company loyalty program (Fresh Rewards)
Understanding of the company website and app, including grocery and meal ordering, and the sign-up/registration process
Maintain attractive customer service displays using proper marketing material
Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
Willing to Cross-train in different departments based on needs

Qualifications:

Customer service experience
Cash management/handling experience
Math skills
Excellent communication skills
Experience working with POS system, and/or ability to learn new systems quickly
Product knowledge and a passion for food
WHIMS and Food Safety certification requirement (Sunterra will provide online training)

Just like finishing a hard day's work on the farm, working at Sunterra will provide you with a sense of ownership, pride and the satisfaction of a job well done. You'll feel a sense of belonging when you join our growing Sunterra family as well as a sense of fulfillment as Full time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location).

The seeds of Sunterra took root on the Price family farm over forty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.